1. Introduction

Fishers Entertainment and Events Ltd is committed to ensuring that all merchandise purchased through our website or other sales channels is processed, packaged, and delivered in a timely and secure manner. This Shipping Policy outlines our shipping procedures, delivery timelines, costs, and customer responsibilities.

2. Merchandise Covered

This Shipping Policy applies to physical merchandise sold by Fishers Entertainment and Events Ltd, including but not limited to:

1. Branded T-shirts

2. Hoodies

3. Caps

4. Event souvenirs

5. Promotional items

6. Printed materials

7. Gift items

8. Music and media merchandise

9. Other branded products

Digital products and services are not subject to this Shipping Policy.

3. Order Processing

1. Orders are processed after full payment has been received and verified.

2. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

3. During periods of high demand, promotions, or holidays, processing times may be extended. Customers will be notified of any significant delays.

4. Shipping Locations

We currently ship merchandise:

1. Throughout Kenya.

2. To selected international destinations, subject to courier availability and applicable customs regulations.

If shipping to your location is unavailable, please contact us before placing your order.

5. Delivery Time

Estimated delivery times are:

Delivery times are estimates and may vary due to factors beyond our control.

6. Shipping Charges

Shipping fees are calculated based on:

1. Delivery location

2. Package size and weight

3. Courier service selected

4. Number of items ordered

Applicable shipping charges will be displayed during checkout or communicated before payment is completed.

7. Order Tracking

Where available, customers will receive:

1. A shipment confirmation.

2. Tracking information or a tracking number.

3. Courier details for monitoring delivery progress.

Not all courier services provide tracking.

8. Delivery

Orders will be delivered to the shipping address provided by the customer.

Customers are responsible for ensuring that:

• Delivery details are accurate.

• Someone is available to receive the package where required.

• Contact information provided is correct.

Additional delivery charges may apply if an order must be re-delivered due to incorrect information supplied by the customer.

9. Delayed Shipments

While we strive to meet estimated delivery times, delays may occur because of:

• Weather conditions

• Public holidays

• Courier service disruptions

• Customs inspections

• Transport challenges

• Events beyond our reasonable control

Fishers Entertainment and Events Ltd is not liable for delays caused by third-party shipping providers or unforeseen circumstances.

10. Damaged or Lost Packages

If your package arrives damaged or is lost during transit:

• Notify us within 48 hours of receiving the shipment or the expected delivery date.

• Provide your order number and, where applicable, photographs of the damaged package or items.

• We will work with the shipping provider to investigate and determine the appropriate resolution, which may include a replacement or refund in accordance with our Returns and Refund Policy.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Fishers Entertainment and Events Ltd is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

12. International Orders

International customers are responsible for:

• Customs duties

• Import taxes

• Value Added Tax (VAT), where applicable

• Other charges imposed by the destination country

These charges are not included in the purchase price or shipping fee unless explicitly stated.

13. Delivery Confirmation

Once a shipment has been marked as delivered by the courier, responsibility for the merchandise transfers to the customer. If there are concerns about a delivery, customers should contact us promptly so we can assist in liaising with the courier.

14. Contact Us

For questions about shipping or delivery, please contact:

Fishers Entertainment and Events Ltd

• Email: info@fishers.co.ke

• Mobile: +254 769 126 393

• Office Address: Florida House, Room 206, Opposite Absa Bank, Busia Town, Kenya

• Business Hours: Monday – Friday; 8:00 a.m – 5:00 p.m (EAT)

• Website: co.ke

Acceptance of This Policy

By purchasing merchandise from Fishers Entertainment and Events Ltd, you acknowledge that you have read, understood, and agreed to this Shipping Policy.